Important Policies

Cancellation Policy

Please be aware we have a 12-hour cancellation policy. If you are on an Unlimited Membership plan there will be a $25 charge to your credit card. If you have a credit-based membership plan or non-commitment package, you will incur the $25 fee + loss of class. Class packs (5/10/20 pack) lose the credit but no additional fees will apply. To cancel, login to your existing account via the official PPLA app or at pilatesplusla.co. The 12-hour cancellation policy applies to all discounted packages from 3rd party vendors and/or from Pilates Plus LA. Any specialty packs offered during special promotions will also result in loss of class and a $25 fee.​

Lastly, arrivals 10 minutes past class start time are considered a late-cancel and will be charged $25 and result in loss of class. No exceptions.​

Please note: if you attend the wrong location with an existing reservation, you will be charged the $25 no-show fee for that location and be responsible for purchasing a single class to attend the different location. Email and text reminders are sent 24 hours in advance with your date, time and location listed.

Account Balances Owed:
If your account has an outstanding balance and the system is unable to process this due to billing issues, a team member will reach out with steps to assist in clearing your account. Please note that if your account does not clear within the timeframe specified by our team members, your account will be temporarily suspended. Once your owed balance has been processed, booking will be reinstated and you will be alerted via studio email and/or our PPLA texting portal.

ClassPass, Gympass or any third-party reservations not made directly through PPLA will result in applicable fees from the third-party source. The PPLA 12hr cancellation policy and late-cancel window is the same for all third-party reservations. PPLA is not responsible for the booking, maintaining or adjusting of these reservations. Any questions regarding these will need to be redirected to the original source for further assistance.

New Client 2 Pack:
Expires 60 days from sale date

New Client Two Week Unlimited (Valley) and Malibu New Client Month :
Two week Unlimited: Includes 1x booking per day (if the booking is attended or missed) for 14 days.
Malibu New Client Month: Includes 1x booking per day for 30 days.

New Client Intro offers begin on the date of first booked class. Must have valid CC on file.

Cancellation policy:
All bookings are required to be cancelled 12 hours prior to class start time to avoid loss of credit/booking and $25 late cancellation fee

First Time Visit Reminders:
Must arrive 10 minutes prior to class start time or you will not be permitted to attend class due to safety concerns. Class credits will not be returned and refunds will not be granted for late first time arrivals. Grip socks required

One per client. Must have valid credit card on file. Cancellation policy applies: must cancel class at least 12 hours prior or $25 fee applies. Classes do not roll over, they expire at the end of 30 days.

Monthly Memberships
- Minimum 3 month commitment
- 21 days termination notice required to avoid $100 termination penalty fee (after 3mo commitment)
- Will continue to auto-renew each month on the same date for up to 12 months

6 Month Memberships
- 6 month duration- $100 termination penalty fee applied for all early termination requests prior to 6 month timeframe- Auto renews each month on the same date for up to 6 months

No Commitment options

5 CLASS PACK
5 Class Pack entitles the buyer to attend 5 classes at any time during the 90 day period following the date of purchase, subject to availability. Subject to all PPLA rules, regulations and waivers. Access to all locations

​10 CLASS PACK
10 Class Pack entitles the buyer to attend 10 classes at any time during the 90 day period following the date of purchase, subject to availability. Subject to all PPLA rules, regulations and waivers. Access to all locations

​20 CLASS PACK
20 Class Pack entitles the buyer to attend 20 classes at any time during the 6 month period following the date of purchase, subject to availability. Subject to all PPLA rules, regulations and waivers.​ Access to all locations

NON-COMMITMENT PACKAGES
Begin on date of first booking and expire after 30 days
‍

To inquire or book a session, email our team at malibu@pilatesplusla.co to schedule a private at any of our 5 locations. To Studio cancellation policy applies.​

Full cost of the appointment will be charged if canceled less than 12 hours prior to class.

Teacher / Student Discount
‍Must show current student/teacher ID and current class schedule. For valley discounts, email studiocity@pilatesplusla.co and for Malibu malibu@pilatesplusla.co.​

What are specialty class packs? During certain times of the year, we provide seasonal offers at highly discounted rates. These specialty packs are subject to the $25 no-show/12-hour late cancelation fee as well as loss of class. Specialty class packs expire. Specific expiration dates are listed when specials are active. ​Classes are non-refundable. All sales final. No exchanges or transfers granted for specialty class packs.

General Policies

• Grip socks must be worn during class.  If you don’t already own a pair we sell them at the studio.
• New client deals may only be used one time.
• A valid credit card must be on file at all times.
• One month is considered any 30 consecutive days, not the first date of the actual month.
• Auto-Renew packages will renew on the same date of purchase each month. 30 days notice is required to cancel out of an auto-renew membership. Contracts lengths are 6-months total.
• Single month passes begin on the date of the first booked class, not on the day the class is purchased. For example, if you purchase a monthly pass today but don’t start until next week, the 30 days will not begin until then.
• Coaches and classes are subject to change without notice.
• If you are 10 minutes late to class your Megaformer may be given away to a waiting client.  
• ALL SALES FINAL. No refunds granted.

If a spot opens up more than 18 hours before class, you will automatically be added to that class and sent a confirmation email. BUT DO NOT DEPEND ON THAT EMAIL, as there are always spam problems, junk mail issues, and email server hiccups and crashes. Please log in and check your schedule to make sure you are enrolled!

This procedure protects you from being added to a class that you may no longer be able to attend, avoiding possible Late Cancel/No Show fees.

If you Reserve/Wait List yourself for more than one class in a day, or more than is ultimately allowed by your current package, you are responsible for the purchase of and any cancellation penalties for all classes that you reserve and get bumped into from the Wait Lists.