Policies, Terms & Conditions at Pilates Plus LA
PRICING TERMS & CONDITIONS
COVID 19 POLICIES
As of 11/4/21, LA City has mandated that indoor facilities require proof of vaccination. Our Encino, Studio City, and Woodland Hills locations require this to be emailed prior to your reservation. Please email firstname.lastname@example.org to submit. *Note: we do not store this information in our system. You will only need to submit 1x.
One per client. Must have valid credit card on file. Cancellation policy applies: must cancel class at least 12 hours prior or $25 fee applies (class is forfeited for "Single Class").
One per client. Must have valid credit card on file. Cancellation policy applies: must cancel class at least 12 hours prior or $25 fee applies. Classes do not roll over, they expire at the end of 30 days.
"Auto-Pay" requires 30 day cancellation notice. Packages renew monthly automatically. Contract minimum of 3 months
"I AM DETERMINED" / "I AM POWERFUL" allow up to one visit per day.
"ANNUAL MEMBERSHIP" is a one time payment that renews annually.This package cannot be put on hold and must be used in stated time frame.
CONFIDENT PACK - PPLA 5 PACK
This 5 Pack entitles the buyer to attend 5 classes at any time during the 90 day period following the date of purchase, subject to availability. Subject to all PPLA rules, regulations and waivers.
MOTIVATED PACK - PPLA 10 PACK
This 10 Pack entitles the buyer to attend 10 classes at any time during the 90 day period following the date of purchase, subject to availability. Subject to all PPLA rules, regulations and waivers.
COMMITMENT PACK - PPLA 20 PACK
This 20 Pack entitles the buyer to attend 20 classes at any time during the 6 month period following the date of purchase, subject to availability. Subject to all PPLA rules, regulations and waivers.
Restrictions: cannot be on autopay or under contract. Only for clients on month to month contract. Client loses class if cancelled less than 12 hours prior to class.
Full cost of the appointment will be charged if canceled less than 12 hours prior to class.
Classes do not roll over, they expire at the end of 30 days. Call, email or purchase at studio. $25 fee if client cancels less than 12 hours prior to class. "Auto-Renew" excluded.
Teacher / Student Discount
Must show current student/teacher ID and current class schedule.
Two or more family members. Cannot be used in conjunction with any other discounts.
Must show current Military ID and call, email or purchase at studio.
Refer A Friend Program
If you refer a friend (new to our studios) who purchases a regular full priced package, you and your friend will receive your next month at the discounted rate (please see pricing pages). This package is a monthly package, limited to one time per day, and all studio cancellation policies apply. This program cannot be combined with any other offers, excludes third party deals, special studio pricing, and is not retroactive.
SPECIALTY CLASS PACKS
What are specialty class packs? During certain times of the year, we provide seasonal offers at highly discounted rates. These specialty packs are subject to the $25 no-show/12-hour late cancelation fee as well as loss of class. Specialty class packs expire. Specific expiration dates are listed when specials are active.
Classes are non-refundable. All sales final. No exchanges or transfers granted for specialty class packs.
Please be aware we have a 12-hour cancellation policy. If you are on a monthly pass and you late cancel or no show for a class you are signed up for, there will be a $25 charge to your credit card. If you are on a per-class package, you will lose your class. If you are on an auto-pay or month-to-month package for 8 or 12 classes you will lose one class and be charged a $25 fee. Please cancel ONLINE and not by calling. Be aware that we have a 12-hour cancellation policy that applies to all discounted packages from 3rd party vendors and/or from Pilates Plus. Any monthly class package with a 30-day expiration (3-5-8-10-12 class monthly packages) will result in the loss of class and a $25 charge.
Lastly, arrivals 15-minutes past class start time are considered a late-cancel and will be charged $25 and result in loss of class. No exceptions.
Please note: if you attend the wrong location with an existing reservation, you will be charged the $25 no-show fee for that location and be responsible for purchasing a single class to attend the different location. Email and text reminders are sent 24 hours in advance with your date, time and location listed.
Grip socks must be worn during class. If you don’t already own a pair we sell them at the studio.
New client specials may only be used one time.
A valid credit card must be on file at all times.
One month is considered any 30 consecutive days, not the first date of the actual month.
Auto-Renew packages will renew at the end of each month. 30 days notice is required to cancel out of an auto-renew membership.
Monthly passes start on the first day class is taken, not on the day the class is purchased. For example, if you purchase a monthly pass today but don’t start until next week, the 30 days will not begin until then.
We offer student specials for Pepperdine University students at our Malibu location. Click here to contact us if you’re a Pepperdine student.
Instructors and classes are subject to change without notice. Please click on SIGN UP for current schedule.
If you are 10 minutes late to class your Megaformer may be given away to a waiting client.
WAIT LIST POLICY
If a spot opens up more than 24 hours before class, you will automatically be added to that class and sent a confirmation email. BUT DO NOT DEPEND ON THAT EMAIL, as there are always spam problems, junk mail issues, and email server hiccups and crashes. Please log in and check your schedule to make sure you are enrolled!
This procedure protects you from being added to a class that you may no longer be able to attend, avoiding possible Late Cancel/No Show fees.
If you Reserve/Wait List yourself for more than one class in a day, or more than is ultimately allowed by your current package, you are responsible for the purchase of and any cancellation penalties for all classes that you reserve and get bumped into from the Wait Lists.
CLASSPASS, GYMPASS & THIRD PARTY PACKAGES
ClassPass, Gympass or any third party discounted packages are subject to a $25 no-show/late cancellation fee. Third party specials are subject to cancellation. These classes do not roll over.
MONTHLY MEMBER ACCOUNT HOLDS/EXTENSIONS
Going on vacation, business trip, family in town? Just put your account on hold!
Monthly Memberships can be put on hold for a $25 fee.
All monthly memberships are eligible for “hold time” except the 12 Month Paid in Full and the New Member discounted specials.
Sick or medical hold: includes a $25 charge unless you can provide a medical note. Please speak to management for details.
Our Monthly Memberships are able to be put on hold for a $25 charge. Please speak to management for details.
You are responsible for cancelling all classes during your hold time that may have been previously scheduled in order to avoid no-show charges.
Simply email the specific studio you attend to put your account on hold. Please provide the exact dates of your hold time so we can make the necessary adjustments to your account.
Please note that the $25 charge will be charged to your account.
Packages DO NOT roll-over. If you wish to extend your package and a hold request was not submitted, you are able to extend your classes for $25 per week (7 days). Use the emails below to speak with one of our team members to handle this for you!